Bookings and Administration Manager

Bookings and Administration Manager

Job Summary

The role of Bookings and Administration Manager entails promoting and aligning with Private Care's values and objectives. Responsibilities include managing outpatient and radiology bookings, ensuring smooth clinic operations, and providing exceptional patient experiences. This role involves flexibility and rotation to cover various booking areas, including outpatient, inpatient, and radiology. Additionally, the role requires working on a flexible schedule and rotating at the reception.

Duties

1. Outpatient Bookings and Administration: Coordinate patient bookings, issue appointment confirmations, manage clinic notes, and maintain clinic templates.
2. Outpatient Clinic Management: Provide administrative support during clinics, ensure efficient clinic operations, and address any issues promptly.
3. Radiology Bookings: Coordinate radiology appointments, manage image requests, and ensure timely reporting by radiologists.
4. Inpatient and Day Case Bookings: Maintain theatre templates, coordinate patient bookings, ensure pre-authorisations, and communicate important information.
5. Private Care Service Standards: Develop expertise in Private Care services, contribute to service standards, and ensure delivery meets set standards.
6. Patient Navigation: Ensure continuity of patient care, manage patient journeys, and proactively address any administrative delays.
7. Systems: Train on booking and navigation systems, contribute to system development projects, and identify opportunities for technological enhancement.
8. Finance: Understand private patient financing, secure funding, and maximise revenue capture throughout the patient journey.
9. Customer Service: Provide proactive and knowledgeable customer service to stakeholders.
10. Communication: Communicate effectively with stakeholders, maintain relationships, and ensure cultural sensitivity.
11. Complex Stakeholder Management: Support Consultants, resolve issues, and prioritise complex queries.
12. Improvement: Contribute to policy development, implement changes, and participate in continuous improvement efforts.

The candidate needs to be ready to commence work immediately

Successful candidates will be contacted within 5 working days.

Wild Recruitment Ltd is acting as an Employment Business in relation to this vacancy.