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Evening Resident Services Manager - The Green

Horsham, Sussex
Job Type
23 Sep 2022

This role is being advertised by Savills Management Resources (SMR) a wholly owned entity of Savills (UK) Limited but a separate employing entity which is not accredited by Real Living Wage Foundation.

Purpose of the Role

To ensure a high level of customer service is provided to residents at all times, all statutory H&S requirements are met and engage with residents to create a sense of community within the development.

To provide on-site lettings and property management services to an existing build to rent residential development comprising 227 apartments near Crawley.

To be the first point of contact from enquiry stage, viewing the property through to resident move in.

Key Responsibilities

  • Provide first class customer service to residents
  • Ensuring up to date resident communication via various channels including social media
  • Monitoring the resident services email inbox and actioning requests and enquiries as required
  • Creating a community feel through communication, events and innovations
  • To act as first point of call for residents to report maintenance issues
  • Co-ordinating all contractor appointments and logging issues in order that required service levels are attained
  • Carrying out regular inspections of communal areas and apartments
  • Ensuring communal areas and available apartments are well presented and appealing to prospective tenants at all times
  • Following up on lettings enquiries and undertaking apartment viewings
  • Ensuring all leasing trackers are up to date showing apartment availability, number of viewings etc
  • Meet and greet with all new tenants; providing Welcome Packs and new tenancy information
  • Completing check in and check out reports
  • Complete regular buildings walks to ensure there are no Health and Safety issues evident or any security concerns. Highlighting any issues to your Line Manager and taking the appropriate action at the time.
  • Undertake relevant compliance checks as required by the Resident Services Manager such as apartment water flushing
  • Assist in maintaining the documentation on the Savills Compliance systems

Skills, Knowledge and Experience

Strong interpersonal skills

Proactive and dynamic taking ownership of all of core duties

Accuracy and attention to detail

Excellent communication skills displaying sensitivities to and understanding of residents' needs

Ability to handle multiple tasks

Competent in using, Word and Outlook

Flexible and cooperative at all times, working as a member of a Team

Understanding the importance of achieving deadlines and ensuring quality output

Use initiative and take responsibility for providing solutions

To ensure confidentiality and security of all business, client and customer documentation/information

Well-groomed and of smart appearance

Dynamic approach, problem solving, well organized and ability to work well under pressure

SIA security guarding licence would be desirable

Working Hours

5 over 7 days - Various shifts on rota


£28,325 + Up to 10% bonus

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  • Job Reference: 719162138-2
  • Date Posted: 23 September 2022
  • Recruiter: Savills
  • Location: Horsham, Sussex
  • Salary: On Application
  • Sector: Administration
  • Job Type: Permanent